Welcome

As a practice it is our mission to provide compassionate, high quality care for our patients on a continuous basis. As an RCVS certified Veterinary Hospital, our nursing staff are on site 24 hours a day, 365 days a year to care for in-patients. This means that if your pet is ever admitted to the hospital, he or she will never be alone during their stay with us.

  • My Miniature Dachshund Poppy had a serious back trauma injury. After cage rest the Queen Mother Hospital recommended treadmill hydrotherapy to strengthen her hind legs and build up the muscles. I came to see Amy for 10 sessions and it is the best physiotherapy that she could have had. The improvement in her walking is unbelievable and Amy and her team are all so dedicated to giving the best treatment for Poppy. Thank you Amy for all of your hard work in getting my little mate back to normal.

    - Ms Ellis
  • Our Springer Spaniel, Poppy, ruptured her cruciate ligament and hydrotherapy was recommended to assist with her recovery after her surgery. We got on with Amy from day one, she was extremely professional, very friendly, approachable and happy to explain everything. It was obvious to us from the start that Amy was good at her job and knew what she was talking about. We were very impressed with the set-up of the hydro room and the tank itself and also the cleanliness of the whole room and waiting area in general. In summary both my partner and I were more than happy with the service received at The Meopham Veterinary Hospital from the cheery ladies on reception to Amy who always greeted us with a smile!

    - Poppy's Family
  • Thank you for the wonderful kindness you have shown us for Kitkat's care, we are so very grateful. We have been so impressed, not only with the wonderful care Kitkat received but also by the professionalism and the compassion we have witnessed from all of your staff. During my many visits to Kitkat when she was an inpatient I have seen the dedication of the team and how wonderful all the staff are with patient's and their owners. I would not hesitate in recommending Meopham Veterinary Hospital to others as it truly offers a first class service to patient's and their humans!

    - Kitkat's Family
  • Lexi, our Border Collie, damaged a ligament in her shoulder. She endured 12 weeks of cage rest followed by 10 weekly sessions of hydrotherapy. From being initially afraid of the water she now loves the hydrotherapy, and of course Amy. Lexi has now returned to her former self with no sign of her lameness. We would recommend hydrotherapy to others.

    - Mr & Mrs Lloyds
  • Thank you Martin for giving my cat Molly another chance. You and all your team have been very kind and helpful and I'd like you to be assured of my gratitude.

    - Marjorie Elcock
  • Veterinary hospitals are few and far between and we are blessed by living near by. Alfie was registered at another practice but they did not provide a Sunday service. I came here out of necessity and found a heartfelt welcome with understanding at reception and by senior staff which put me at ease. I recommend the services provided to animal lovers. Many thanks go to all who had any part in Alfie's hospitalisation.

    - Arthur Vamplew
  • George's hydrotherapy was very beneficial, George loved his sessions with Amy. She made the whole experience easy and enjoyable for George.

    - Debra Treleaven
  • Thank you for the ongoing care we receive from your staff, especially Tim. As you know we run a small rescue and have been very busy with Equines in this area over the past few years. These animals are difficult to treat as we have no history on them. Your vets always listen to what we have to say which allows us to work together and have almost 100% positive results. Having vets at my side i can trust gives me the confidence to carry on with the work we do at Spirits Rest.

    - Spirits Rest Horse Sanctuary
  • I wanted to let you know how grateful we are that Archie was treated by Pippa and the team at your Sevenoaks & Meopham branches. Their level of care and commitment was second to none and clearly contributed significantly towards his recovery, for which we are truly grateful.

    - Mr & Mrs Thomas
  • Thank you all on behalf of ESSW for the wonderful care and superb treatment that Eesha has received over the last weeks. She is such a lovely girl and truly deserved every bit of it!

    - English Springer Spaniel Welfare
  • Freddie has completed 10 hydrotherapy sessions following TPLO surgery to repair his ruptured cruciate ligament. Freddie is now back to his normal self and has regained his strength which exceeded all our expectations. He has suffered with bad skin for years and we were worried that the sessions would have a detrimental effect however his skin has never been better! He now enjoys coming into the vets and he adores hydrotherapist Amy! We are thrilled with his progress and would thoroughly recommend hydrotherapy to others.

    - Mrs Cooper
  • We have had a course of 10 hydrotherapy sessions for our Golden Retriever, Ruby, and cannot speak too highly of how good they have been and would recommend to anyone.

    - Mr & Mrs Clark
  • A big thank you for looking after our pets over the years, all 22 of them! We think you can all perform miracles. In sad times the impossible cannot always we done but you have all given us the strength and helped us to cope once again. Thank you all.

    - Mr & Mrs Kinch
  • Thank you for your special care and dedication during and following Perdi's recent operation. The kindness shown by all helped us through this difficult time.

    - The Marsh Family
  • I have been bringing my dog to hydrotherapy for over a month now and the difference in her is amazing. She jumped up at me to say hello last week for the first time in years, she takes the stairs two at a time and is able to play more with me again. I would definitely recommend it.

    - Mrs Jordan
  • Lyra, my 9 year old GSD, has been coming for hydrotherapy on a regular basis for the arthritis in her legs and spine. She shows a remarkable improvement and enjoys her sessions. Thoroughly recommend it!

    - Mrs Whibley
  • Receptionist staff are always friendly and helpful. Martin is very thorough and communicates fully. I highly recommend his service as he always puts your animals care first and is very friendly.

    - Mrs Odd
  • Excellent standards in all respects. I always feel that my dog is especially well cared for.

    - Ann Gillett
  • Very pleased with all the staff and the care for my dog.

    - Mrs Walker
  • Excellent service of care for our dog which is the most important factor.

    - Anonymous
  • Absolutely first class care, always.

    - Mrs Hocking
  • I have been a client, with my various dogs, since 1999 and can honestly say that I have been totally satisfied with Meopham Vets throughout this time. The care and consideration shown to our dogs has been amazing. I usually try to see Martin as I have known him so long, but I have no objection to seeing any of the vets as they all have the same qualities, especially Bruce. The nurses are all wonderful and over the years I have become close to some of them and have watched as they have developed their careers under the guidance of Martin. The reception / office staff are brilliant too and I have never had a problem getting appointments. The out of hours service is second to none. My dogs throughout their lives have been looked after and loved by all the staff and when it has come to the final goodbyes they and I have been treated with amazing sensitivity and kindness. In a nutshell, I could not recommend this practice highly enough.

    - Kim Bateman
  • Service is always the best. Everyone cares for your pet as if it's their own.

    - Mrs Parker
  • Brilliant service, Belle loves coming here!

    - Barbara Simpson
  • Great skills, great care, great service and understanding.

    - Rachel Clark
  • Very happy with the service provided.

    - Lady Gambon
  • Thank you to all at Meopham Veterinary Hospital for looking after Ted & Hector as well as if they were your own puppies. I always know that they will get the best care, and am sure Ted would not be here at all if it weren't for you guys. Ted & Hector are the light of our lives, so your exemplary care of them is, to us, priceless. Thank you.

    - The Robinson Family
  • For Bruce, Martin, nurses & receptionists, I can't thank you enough for all the care you have taken with Hattie (and me). You have all been so helpful & supportive to us both.

    - Mrs Fox
  • To all pet owners looking for the very best in vet advice and care then book your pet in here, we have used The Swanscombe & Meopham Surgeries since 2006 after re-homing our Sophie from Cats Protection & the rest of her life was never free from health problems. When Sophie had to stay in at the vets I visited her daily & the cages were spotless, clean blankets & nurses on continual attendance. We can't say enough about all the staff, they treated her like a part of their family.

    - Maureen & Tom Partridge
  • Words cannot express our gratitude to you all for all the love & care you gave to Remi. We know he loved you all.

    - Mr & Mrs Page
  • Thank you so much for the care and attention you gave to Barney during his recent illness. It was all so much appreciated.

    - Mrs Stevens
  • I would like to thank the vet Bruce McLeary, and all the nurses at Meopham vets for all their quick and caring response, to my bitch Misty who had an emergency caesarian today and looked after my bitch and her pups fantastically thank you to you all

    - Ms Sankey

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Privacy Policy

The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries

GDPR Privacy Policy

Privacy Policy

At The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries and Pride & Groom, we are committed to protecting and respecting your privacy, and appreciate our responsibility in handling your information when you register with us. By following the Code of Professional Conduct from our professional regulatory body the Royal College of Veterinary Surgeons (RCVS) and complying with GDPR, we provide high levels of confidentiality.

This policy sets out the basis for how we collect, use and store your personal data, and how it is processed by us. For any further information on this policy or if you have any questions please contact us on enquiries@meophamvets.co.uk or call us on 01474 815333.

Legal bases for processing your data

When registering with the practice, you are entering a contract with the practice to provide healthcare services to your animals. In order to provide these services, we will process your data in order to inform you of any preventative healthcare treatment which is due for your pet.

Processing your data to pursue legitimate interests

These interests include: improvements to veterinary services and practice websites, personalisation of services, updating of contact details, enhancement and improvements to client services and out of hours care, providing reunification/microchip service, marketing of services, client communication and for completion of services requested by clients and customers. We may also use anonymised data for statistical and analytical purposes as well as providing a basis for evidenced based veterinary medicine.

Will your data be given to third parties?

The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries will only pass on your personal data under these specific circumstances;

  • When obligated by law, for instance in case of a lawful request by law enforcement authorities;
  • Where a third party is engaged to deliver a service on behalf of the practice, or a customer or client and the third parties have a data processing agreement with the practice. This includes its IT and service providers AT Veterinary Systems Limited and Central Veterinary Services Limited.
  • Where a person or persons requests or consents to their personal data being given to a third party.

How we collect your personal information, what information we collect and why

  • Register your details as a client or to update any details that may have changed
  • To make appointments
  • Sending your information to another practice if you move surgeries
  • Sending your information to your pet insurance company to help settle any claim that you have being processed
  • Register your pet on a health plan with the practices
  • To process any fees due for any treatment received, and to contact you with regards to your account or credit status
  • To contact you with regards to any test results and treatment updates on your pet
  • To contact you to obtain consent for treatment of your pet
  • To obtain any missing information from you if you have registered with the practices online
  • Process any orders that have been submitted by you
  • To seek your feedback and views on any of the services we have provided to you
  • Deliver a safe and secure service, ensuring any fraud is detected and prevented
  • To respond to any queries or complaints received from you
  • Disclose information to assist legal or debt recovery processes where required
  • Notify you of changes to our services or opening times
  • Send you information which you have requested, that may be of interest to you
  • To support any information provided on your pet for lab samples sent off
  • For postal services if we need to communicate with you and are unable to contact you otherwise
  • To better understand how people interact with our website in order to enhance your experience
  • Your image and car registration number may be recorded on our CCTV

Where we store your personal data and how long we store this for

Your personal data is stored within our practice management system for the processes of booking appointments, keeping clinical records for your pet and to provide any other service to you. This information is available for the benefit of patient care and transferring any records where necessary.

We are legally required to hold certain information in order to fulfil our statutory obligations, such as our Pet Health Plan direct debit management company. Other information and data that is no longer required will be deleted, although some data may be archived or kept to meet legislative requirements.

Your data may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are located in a country outside of the EU, such as laboratories for specific tests. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.

Disclosure of your information

The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries, and Pride & Groom will not sell or rent any of your personal information to third parties for marketing purposes.

We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders, or to sign your pet on to a Pet Health Plan). When we do use third party service providers, we will only disclose personal information that is absolutely necessary to deliver the service to you, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We cannot be held responsible for the privacy policies held by other sites that link to our website nor any that our website links to. We would recommend that you check the privacy policy for any third party company or organisation.

Your rights

You have the right to ask us not to process your data

You have the right to opt in to certain material you may like to receive from us such as Newsletters. We will only send these materials if you have given consent to receive them.

You have the right to access any data we hold on you. You also have the right to request for this data to be moved to another surgery. We will only do this with your permission.

You have the right to opt out of receiving vaccination reminders for your pet at any time.

You have the right to have your information edited or amended where needed in order to keep your information up to date and relevant.

You have the right to change your consent preferences with regards to the information you receive from us at any time.

You have the right to contact the ICO if you feel that we are in any way mishandling or not protecting your data efficiently.

Changes to our privacy policy

Any changes to our privacy policy will be published on this page. If you require any further information please do not hesitate to contact the practice enquiries@meophamvets.co.uk

Last updated 23.5.2018

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