The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries
At The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries and Pride & Groom, we are committed to protecting and respecting your privacy, and appreciate our responsibility in handling your information when you register with us. By following the Code of Professional Conduct from our professional regulatory body the Royal College of Veterinary Surgeons (RCVS) and complying with GDPR, we provide high levels of confidentiality.
This policy sets out the basis for how we collect, use and store your personal data, and how it is processed by us. For any further information on this policy or if you have any questions please contact us on firstname.lastname@example.org or call us on 01474 815333.
Legal bases for processing your data
When registering with the practice, you are entering a contract with the practice to provide healthcare services to your animals. In order to provide these services, we will process your data in order to inform you of any preventative healthcare treatment which is due for your pet.
Processing your data to pursue legitimate interests
These interests include: improvements to veterinary services and practice websites, personalisation of services, updating of contact details, enhancement and improvements to client services and out of hours care, providing reunification/microchip service, marketing of services, client communication and for completion of services requested by clients and customers. We may also use anonymised data for statistical and analytical purposes as well as providing a basis for evidenced based veterinary medicine.
Will your data be given to third parties?
The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries will only pass on your personal data under these specific circumstances;
How we collect your personal information, what information we collect and why
Where we store your personal data and how long we store this for
Your personal data is stored within our practice management system for the processes of booking appointments, keeping clinical records for your pet and to provide any other service to you. This information is available for the benefit of patient care and transferring any records where necessary.
We are legally required to hold certain information in order to fulfil our statutory obligations, such as our Pet Health Plan direct debit management company. Other information and data that is no longer required will be deleted, although some data may be archived or kept to meet legislative requirements.
Your data may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are located in a country outside of the EU, such as laboratories for specific tests. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
Disclosure of your information
The Meopham Veterinary Hospital, Sevenoaks and Swanscombe Surgeries, and Pride & Groom will not sell or rent any of your personal information to third parties for marketing purposes.
We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders, or to sign your pet on to a Pet Health Plan). When we do use third party service providers, we will only disclose personal information that is absolutely necessary to deliver the service to you, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have the right to ask us not to process your data
You have the right to opt in to certain material you may like to receive from us such as Newsletters. We will only send these materials if you have given consent to receive them.
You have the right to access any data we hold on you. You also have the right to request for this data to be moved to another surgery. We will only do this with your permission.
You have the right to opt out of receiving vaccination reminders for your pet at any time.
You have the right to have your information edited or amended where needed in order to keep your information up to date and relevant.
You have the right to change your consent preferences with regards to the information you receive from us at any time.
You have the right to contact the ICO if you feel that we are in any way mishandling or not protecting your data efficiently.
Last updated 23.5.2018
Our services include a CT scanner, a hydrotherapy suite plus a grooming salon! Please see the dedicated sections of the website for further information and how to book.